Service Excellence Training
On average, it costs approximately five times more to attract a new customer to your business than it costs to retain an existing customer. That logic on its own should highlight the importance of providing excellent customer service.
MyPrimer are passionate about Customer Service and evangelise three fundamental principals about it:
- It’s What Customers Will Remember
- It Reflects Heavily On Your Entire Business
- It Shows Customers You Care
- Recognise optimal service environments and their personal impact on outstanding customer experiences.
- Understand that team-work and excellent communication with colleagues ultimately benefits external customers.
- Identify the key components of the customer service experience.
- Understand how great customer service affects profit.
- Plan for an effective day of great customer service to delight their customers.
- Utilise a systematic approach to reaching out and servicing valuable customers.
- Adopt style awareness techniques to facilitate great customer conversations.
- Test and manage customer expectations by truly connecting with customer wants and needs.
- Deploy objection handling techniques, manage issues effectively and end on a positive outcome.
